Effective Date: 11/13/2025
Last Updated: 11/21/2025

The party/client purchasing this service or product hereby certifies and accept all the following terms of service:

NOTE: CUSTOMER IS RESPONSIBLE FOR OBTAINING ALL NECESSARY PERMITS.

Please read these Terms carefully. By accessing or using the Loamscape Platform,  You may not use the Services if you do not accept the Terms or are unable to be bound by the Terms. Your use of the Loamscape Platform is at your own risk, including the risk that you might be exposed to content that is objectionable, or otherwise inappropriate.

All drivers must adhere to driving safe, no alcohol or drugs in car. All drivers must keep their cars cleaned at all times and all drivers must follow the community guidelines. Any driver who does not adhere to this will be deactivated

In order to use the Services, you must first agree to the Terms. You can accept the Terms by:

• Clicking to accept or agree to the Terms, where it is made available to you by Loamscape in the user interface for any particular Service; or

• Actually using the Services. In this case, you understand and agree that Loamscape will treat your use of the Services as acceptance of the Terms from that point onwards.

DEFINITIONS

Customer

"Customer" or "You" or "Your" refers to you, as a customer of the Services. A customer is someone who accesses or uses the Services for the purpose of sharing, displaying, hosting, publishing, transacting, or uploading information or views or pictures and includes other persons jointly participating in using the Services.

Content

"Content" will include (but is not limited to) reviews, images, photos, audio, video, location data, nearby places, and all other forms of information or data. "Your content" or "Customer Content" means content that you upload, share or transmit to, through or in connection with the Services, such as likes, ratings, reviews, images, photos, messages, chat communication, profile information, or any other materials that you publicly display or displayed in your account profile. "Loamscape Content" means content that Loamscape creates and make available in connection with the Services including, but not limited to, visual interfaces, interactive features, graphics, design, compilation, computer code, products, software, aggregate ratings, reports and other usage-related data in connection with activities associated with your account and all other elements and components of the Services excluding Your Content and Third Party Content. "Third Party Content" means content that comes from parties other than Loamscape or its Customers and is available on the Services.

LIMITATIONS OF LIABILITY

The party/customer purchasing this service or product hereby certifies and accept that he or she is authorized to permit entry onto the property of the delivery address, to provide purchased services and/or deliver building materials such as fill dirt, topsoil, and other types of aggregates . That delivery includes entry of semi-dump trucks onto any driveways on said property. The loaded dump truck, loaders, or compact track loaders may cause compressions or cracks in the driveway or walkway due to its weight (in excess of 35 tons). In connection with the delivery of materials and presence on the property, you hereby release Loamscape Technologies Inc, and the vendor providing the purchased serivce, from any liability for damages to any improvements on or at the property, including without limitation, damage to driveways, sidewalks, curbs, walkways, lawns sprinkler systems, gardens, septic systems, drain fields, shrubbery, lawn, or flower beds. This Release shall bind all parties who are in any way responsible for the condition of the property, delivery, work, grading/tractor services, or construction activities thereon, including without limitation, any owner, occupant or tenant of the property.

DELIVERY

By accepting the terms and conditions, you acknowledge that each material is or will be unloaded at the most suitable location in your driveway, sidewalk, or street. You grant the truck driver full authority to determine this location, even if you have a different preference. In the event that you are not present at the time of delivery, you understand and accept that the materials will be left unattended. For the delivery to be successful, the road leading to the drop-off point must be at least 11.4 feet wide and capable of accommodating heavy trucks (ground not saturated, sandy, or soft).. If these conditions are not met, the driver will unload the aggregates or goods as close as possible to the designated location. Failure to meet these conditions may result in an additional charge equivalent to the full freight cost for the missed delivery. To facilitate the delivery process, you have the option to describe your preferred delivery location via text messages or phone call. Additionally, you may choose to go outside and mark the designated spot to further assist the driver.. However, please note that each load will be dumped/unloaded at a single spot and will not get spread during unloading. Whether the driver chooses to provide this service is solely at their discretion and cannot be guaranteed by us. It is important to be aware that cancellations are subject to fees. Furthermore, we would like to inform you that we will not be held responsible for any financial implications arising from delivery delays. We strongly advise that when scheduling your project's workforce and equipment, you select a delivery date at least one day prior to their intended usage to mitigate any potential issues.

DELIVERY TIMING & SAME-DAY SERVICE DISCLAIMER

Vendors strive to provide prompt and reliable delivery service; however, same-day delivery is not guaranteed for any orders placed after 10:00 AM or for orders requiring multiple loads or large quantities. Delivery times may vary based on availability, routing, and operational capacity. Customers acknowledge that certain extenuating circumstances—including severe weather, traffic accidents, equipment failures, supplier loading delays, material shortages, or other unforeseen logistical challenges—may result in delayed delivery or rescheduling to the next business day. Vendors will make every reasonable effort to communicate delays and ensure timely service while prioritizing safety and service quality.

Contact Us

For all inquiries regarding returns, refunds, or disputes, please contact:
📧 support@loamscape.com
📞 (866)-444-0132

Privacy Policy

Effective Date: October 20, 2025
Last Updated: July 31, 2026

I. Information We Collect

We collect personal information to provide, maintain, improve, and secure our delivery platform. The information we collect depends on how you use our services and may include information you provide directly, information collected automatically when using our applications, and information received from trusted third parties.

A. Information You Provide

When you create or update an account, place an order, register as a delivery driver, or communicate with us, we may collect the following information:

Account Information

• Full name
• Email address
• Phone number
• Username and password
• Delivery and billing addresses
• Profile photo (optional)
• Payment or banking information (where applicable)

If required for account verification, we may request identity verification documents or photographs to confirm your identity and protect our platform against fraud.

Location Information - Our applications may request permission to access your location.

Approximate Location - Used to identify your general service area and improve delivery availability.

Precise Location - Used to accurately assign delivery drivers, calculate delivery fees, estimate delivery times, provide live order tracking, and improve customer support.

For delivery drivers, location information may be collected while actively accepting or completing deliveries, including when the application is running in the foreground or background, where permitted by your device settings and applicable laws.

Customers may choose whether to share precise location information. If permission is denied, customers may manually enter their delivery address; however, some features such as automatic address detection and live delivery tracking may be limited.

Messages and Communications

When you communicate with customer support, delivery drivers, merchants, or other users through our platform, we may collect:

• Text messages
• Support requests
• Call records (where permitted)
• Attachments
• Photos
• Videos
• Voice recordings submitted for support purposes

This information helps us resolve disputes, improve customer service, and maintain platform safety.

Files and Documents

Delivery drivers may upload documents including:

• Driver's license
• Government-issued identification
• Vehicle registration
• Insurance documentation
• Business verification documents

These documents are used solely for verification, compliance, and operational purposes.

Device Information

We may collect:

• Device identifiers
• Operating system version
• Device model
• IP address
• Mobile network information
• App version
• Preferred language
• Crash reports
• Diagnostic information

Payment Information

When purchases are made through our platform, we may collect:

• Payment method
• Billing information
• Transaction history
• Order totals
• Refund information

Payment card details are processed securely by our payment service providers and are not stored on our servers unless required by applicable law or payment regulations.

B. Information Collected Automatically

While you use our services, we automatically collect certain information necessary to operate and improve the platform.

Delivery Activity

For delivery drivers, we collect:

• Current location while on active deliveries
• Delivery status
• Route information
• Delivery completion times
• Order acceptance and completion history

For customers, we collect:

• Delivery addresses
• Order history
• Estimated delivery times / delivery time slot
• Delivery tracking information

Transaction Information

We collect information relating to each order, including:

• Order details
• Delivery address
• Delivery fees
• Taxes
• Discounts and promotions
• Payment status
• Date and time of each transaction
• Delivery Time Slot

Usage Information

We collect information about how users interact with our applications, including:

• Features used
• Pages viewed
• Login activity
• Search history within the app
• Error logs
• Performance data
• Device interactions

This information helps us improve application performance, reliability, and user experience.

Communications

When customers, and delivery drivers communicate through our platform, we may retain records of:

• Calls
• Messages
• Delivery instructions
• Support communications

These records may be used for customer service, dispute resolution, fraud prevention, and quality assurance.

• Information from Third Parties
• How We Use Personal Information
• Safety & Fraud Prevention
• Customer Support
• Marketing
• Legal Compliance
• Automated Decision Making

C. Information Received from Third Parties

We may receive information about users from trusted third parties when necessary to provide our services, verify identities, process payments, comply with legal obligations, or improve the security of our platform.

These sources may include:

• Payment processors and financial institutions
• Identity verification providers
• Fraud prevention and risk management services
• Business partners and merchants
• Social media or third-party login providers (when you choose to sign in using those services)
• Referral program participants
• Marketing and analytics providers
• Publicly available sources where permitted by law
• Government agencies or law enforcement authorities when legally required

Information received from third parties may be combined with information collected directly through our platform to improve the accuracy, security, and reliability of our services.

II. How We Use Your Information

We use personal information to operate our delivery platform, provide customer support, process orders, improve our services, maintain security, and comply with legal obligations.

Our uses of personal information include:

• Providing delivery services
• Processing payments and refunds
• Managing customer and delivery driver accounts
• Coordinating deliveries between customers and delivery drivers
• Providing real-time order tracking
• Improving application performance and reliability
• Preventing fraud and unauthorized activity
• Providing customer support
• Sending service notifications
• Conducting analytics and product development
• Complying with applicable laws and regulations

We do not sell users' personal information to third parties for their own marketing purposes.

A. Providing Our Services

We use personal information to operate and improve our platform, including to:

• Create and manage user accounts
• Process customer orders
• Assign deliveries to available delivery drivers
• Coordinate order pickups and deliveries
• Calculate delivery fees
• Display estimated delivery times
• Process payments and refunds
• Provide digital receipts
• Enable customers to track deliveries in real time
• Maintain account preferences
• Improve application functionality
• Diagnose technical issues
• Monitor system performance

Location information is used only for purposes directly related to providing delivery services and improving delivery accuracy.

B. Safety, Security, and Fraud Prevention

Protecting our users and maintaining a secure platform are important priorities.

We may use personal information to:

• Verify customer, merchant, and delivery driver identities
• Detect fraudulent accounts or transactions
• Prevent unauthorized access
• Investigate suspicious activity
• Protect against payment fraud
• Monitor compliance with our Terms of Service
• Enforce platform policies
• Protect users from abusive or unlawful behavior
• Investigate accidents, complaints, or disputes
• Respond to emergencies when legally required

For delivery drivers, identity verification may include document verification, government-issued identification, photographs, or other verification methods where permitted by applicable law.

C. Customer Support

We use information submitted during customer support interactions to:

• Respond to inquiries
• Resolve disputes
• Investigate complaints
• Process refunds
• Verify deliveries
• Improve support quality
• Train customer support representatives
• Monitor service quality

Support communications may include emails, chat messages, phone calls, photographs, screenshots, videos, or other documentation voluntarily provided by users.

D. Research and Product Improvement

We continuously improve our services by analyzing how our platform is used.

Information may be used to:

• Improve delivery efficiency
• Develop new features
• Test application updates
• Analyze platform performance
• Improve navigation and usability
• Measure customer satisfaction
• Identify technical issues
• Enhance platform security

Where possible, aggregated or anonymized information may be used for analytics and reporting.

E. Communications

Our platform allows customers and delivery drivers to communicate regarding active orders.

We may process these communications to:

• Coordinate deliveries
• Confirm delivery addresses
• Resolve delivery issues
• Respond to customer support requests
• Prevent fraud
• Improve service quality

Where permitted by law, communication records may be retained for quality assurance, dispute resolution, and security purposes.

F. Marketing

With your consent where required by law, we may send:

• Promotions
• Discounts
• Loyalty rewards
• Product announcements
• Service updates
• Surveys
• Special offers
• Newsletters

Marketing communications may be sent by:

• Email
• SMS
• Push notifications
• In-app messages

You may opt out of marketing communications at any time through your account settings or by following the unsubscribe instructions included in our communications.

Service-related notifications, such as order confirmations, delivery updates, security alerts, and account notices, will continue to be sent when necessary to provide our services.

G. Legal Compliance

We may process personal information when necessary to:

• Comply with applicable laws
• Respond to lawful government requests
• Enforce our Terms of Service
• Protect our legal rights
• Prevent fraud or illegal activity
• Resolve disputes
• Meet tax and accounting requirements
• Fulfill regulatory obligations

H. Automated Decision-Making

Certain functions of our platform rely on automated systems to improve operational efficiency.

These systems may be used to:

• Assign deliveries to available delivery drivers based on proximity and availability
• Estimate delivery times
• Calculate delivery fees
• Detect fraudulent activity
• Identify unusual account behavior
• Improve order routing
• Prioritize deliveries based on operational factors

Automated decisions are designed to improve service quality and platform security. Where required by applicable law, users may request additional information regarding automated decisions that significantly affect them.

III. Cookies and Similar Technologies

Our website and mobile applications use cookies, software development kits (SDKs), pixels, and similar technologies to improve functionality, enhance security, analyze usage, and provide a better user experience.

These technologies may be used to:

• Authenticate users
• Keep users signed in
• Remember account preferences
• Improve application performance
• Analyze website and app usage
• Detect and prevent fraud
• Measure the effectiveness of marketing campaigns
• Provide customer support
• Improve service reliability

Most web browsers allow you to manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some features within our services.

IV. How We Share Your Information

We only share personal information when it is necessary to provide our services, comply with legal obligations, protect users, or when you authorize us to do so.

We may share information with the following parties.

A. Customers, Delivery Drivers, and Merchants

To complete deliveries, certain information is shared between users of our platform.

Information Shared with Delivery Drivers

Delivery drivers may receive:

• Customer first name
• Delivery address
• Contact information when necessary
• Delivery instructions
• Order details required for delivery

Information Shared with Customers

Customers may receive:

• Delivery driver's first name
• Profile photo (if provided)
• Vehicle information (if applicable)
• Estimated arrival time
• Live delivery status
• Delivery confirmation

Information Shared with Merchants

Merchants may receive:

• Customer name
• Order details
• Delivery instructions
• Payment confirmation
• Order status

Only the information necessary to prepare and complete an order is shared.

B. Service Providers

We work with trusted third-party providers that help us operate our platform.

These providers may include:

• Payment processors
• Cloud hosting providers
• Identity verification providers
• Customer support platforms
• Mapping and navigation providers
• Analytics providers
• SMS and email providers
• Push notification services
• Fraud detection services
• Security monitoring providers

These service providers may access personal information only to perform services on our behalf and are contractually required to protect your information.

C. Business Partners

Where necessary, we may share limited information with business partners who assist in providing services such as:

• Promotional campaigns
• Loyalty programs
• Payment services
• Delivery operations
• Merchant integrations

Business partners may only use the information necessary to provide the requested services.

D. Legal Requirements

We may disclose personal information if required to do so by law or if we reasonably believe disclosure is necessary to:

• Comply with legal obligations
• Respond to court orders or lawful requests
• Cooperate with law enforcement
• Protect our legal rights
• Prevent fraud or criminal activity
• Protect the safety of users or the public
• Enforce our Terms of Service

E. Business Transfers

If our business is involved in a merger, acquisition, investment, financing, restructuring, bankruptcy, or sale of assets, personal information may be transferred as part of that transaction.

Any successor organization will be required to continue protecting personal information in accordance with this Privacy Policy or applicable law.

F. With Your Consent

We may share your personal information with third parties when you specifically request or authorize us to do so.

V. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services
• Maintain user accounts
• Process transactions
• Resolve disputes
• Prevent fraud
• Meet tax and accounting obligations
• Comply with legal and regulatory requirements

The length of time information is retained depends on the type of information and the reason it was collected.

Examples include:

• Account information is retained while your account remains active.
• Order history may be retained to provide receipts, customer support, and comply with legal obligations.
• Payment records may be retained for accounting and tax purposes.
• Customer support communications may be retained to resolve disputes and improve service quality.
• Fraud prevention records may be retained for security and legal compliance.

When information is no longer required, it is securely deleted or anonymized in accordance with applicable laws.

VI. Account Deletion

Users may delete their account at any time through the application settings.

To delete your account:

1. Log in to your account.
2. Open Settings.
3. Select Privacy or Account Settings.
4. Tap Delete Account.
5. Confirm your request.

After your request is received, we will begin the account deletion process.

Some information may be retained where required by law or for legitimate business purposes, including:

• Tax compliance
• Financial reporting
• Fraud prevention
• Security investigations
• Dispute resolution
• Legal obligations

Any retained information will only be kept for the period required by applicable law and will not be used for marketing purposes after your account has been deleted.

VII. Your Privacy Rights and Choices

We believe users should have control over their personal information. Depending on your location and applicable laws, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Update your account details.
• Request a copy of your personal information.
• Delete your account and personal information, subject to legal retention requirements.
• Restrict or object to certain processing of your information.
• Withdraw consent where processing is based on consent.
• Opt out of receiving marketing communications.

To exercise these rights, you may use the settings available within the application or contact us using the details provided at the end of this Privacy Policy.

VIII. Location Permissions

Our applications may request access to your device's location to provide delivery-related services.

Customers

Location access may be used to:

• Automatically detect your delivery address.
• Display nearby merchants.
• Improve delivery accuracy.
• Provide live order tracking.
• Estimate delivery times.

Customers may disable location permissions at any time through their device settings. Some features may become unavailable or require manual address entry if location access is disabled.

Delivery Drivers

Location access is required while actively accepting or completing deliveries.

Driver location may be used to:

• Assign delivery requests.
• Navigate to pickup and delivery locations.
• Provide customers with real-time delivery updates.
• Improve route efficiency.
• Verify completed deliveries.
• Enhance platform safety.

Location tracking stops when the driver goes offline or ends their delivery session, unless otherwise required by applicable law.

IX. Device Permissions

Depending on the features you use, our applications may request permission to access:

• Location
• Camera
• Photo library
• Microphone
• Notifications
• Phone (where applicable)
• Storage or files

These permissions are only used to provide the related functionality and can generally be managed through your device settings.

X. Marketing Preferences

You may choose whether to receive promotional communications from us.

You can opt out of marketing emails, SMS messages, and push notifications by:

• Updating your notification preferences within the application.
• Clicking the unsubscribe link included in marketing emails.
• Following opt-out instructions included in SMS messages, where applicable.

Please note that service-related communications—including order confirmations, delivery updates, account notifications, and security alerts—may still be sent because they are necessary for providing our services.

XI. Accessing and Updating Your Information

You may review and update much of your account information directly through the application, including:

• Name
• Email address
• Phone number
• Delivery addresses
• Password
• Payment methods
• Notification preferences
• Profile photo

If you are unable to update certain information, you may contact our support team for assistance.

XII. Children's Privacy

Our services are not intended for individuals under the age required by applicable law to use our platform without parental consent.

We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child in violation of applicable law, we will take reasonable steps to delete that information promptly.

Parents or legal guardians who believe a child has provided personal information may contact us to request its removal.

XIII. Data Security

We implement administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

Our security measures may include:

• Encryption of data in transit using industry-standard protocols.
• Secure storage of sensitive information.
• Authentication and access controls.
• Network monitoring.
• Regular security updates.
• Fraud detection systems.
• Employee access restrictions.

While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure. Users are encouraged to protect their account credentials and notify us immediately of any unauthorized account activity.

XIV. International Data Transfers

If you access our services from a country other than where our servers or service providers are located, your information may be transferred to, processed, and stored in another jurisdiction.

We take reasonable steps to ensure that personal information transferred internationally is protected in accordance with this Privacy Policy and applicable data protection laws.

XV. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

When significant changes are made, we will update the Last Updated date at the beginning of this policy and, where required by law, provide additional notice through our website, mobile applications, or other appropriate communication channels.

Your continued use of our services after any updates become effective constitutes your acceptance of the revised Privacy Policy.

XVI. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us.

Company Name: Loamscape Technologies Inc.

Email: admin@loamscape.com

Website: Loamscape

Mailing Address: 2412 Irwin St #343 Melbourne, FL 32901, USA

We will make reasonable efforts to respond to privacy-related inquiries within the time required by applicable law.