Return & Refund Policy

Effective Date: 10/20/2025
Last Updated: 10/17/2025

1. Overview

Loamscape Technologies (“Loamscape,” “we,” “our,” or “us”) is an aggregate ecommerce and local delivery platform that connects customers with independent vendors and service providers for landscaping materials and services, including soil, mulch, sod, aggregates, grading, and installations.

Because Loamscape operates as a technology and logistics facilitator—not a seller, installer, or contractor—returns and refunds are subject to both Loamscape’s platform policies and the individual vendor’s or service provider’s terms.

2. Vendor & Service Provider Responsibility

Each vendor and service provider listed on Loamscape is independently responsible for the quality, delivery, and fulfillment of their products and services.
Before placing an order, customers are encouraged to review the vendor’s specific return, replacement, and cancellation policies as posted on their Loamscape vendor profile or listing.

Loamscape acts only as a coordination platform to facilitate communication, payment, and order tracking between the customer and the provider.

3. Eligibility for Return or Refund

A return or refund request may be eligible under the following conditions:

For Material Deliveries (e.g., soil, mulch, sod, rock, etc.):

• The wrong material or quantity was delivered.

• The product was damaged or contaminated upon arrival.

• The order was not delivered to the correct address.

⚠️ Note: Due to the nature of bulk landscaping materials, returns may not be possible once material has been delivered, unloaded, or mixed on site.

For Services (e.g., grading, installation, or landscaping work):

• The service was not completed as described or was performed negligently.

• The provider failed to appear or perform the agreed-upon service.

• There was a material deviation from the quoted scope of work.

All service-related refund or correction requests must be supported with photos, written descriptions, and must be submitted within 3 business days of service completion.

4. Non-Refundable Situations

Refunds or returns may not be available for:

• Completed and accepted services or installations

• Bulk materials already dumped, spread, or mixed on site

• Cancellations made after dispatch or en route delivery

• Customer-provided measurements or site prep errors

• Delays caused by weather, site inaccessibility, or conditions beyond vendor control

5. Request & Resolution Process

1. Submit a Request:
   Log in to your Loamscape account or contact support@loamscape.com within the applicable timeframe. Provide your order number, photos, and a detailed description of the issue.

2. Investigation:
   Loamscape will coordinate with the vendor or service provider to verify the claim and determine whether it qualifies for a refund, replacement, or service correction.

3. Resolution:

   • Material Orders: May qualify for replacement or partial refund.

   • Service Orders: May qualify for partial refund or rework.

   • Refund Processing: Approved refunds are issued to the original payment method within 5–10 business days.

6. Platform Limitations

Loamscape Technologies is not a seller, contractor, or employer of the vendors or service providers on its platform.
Accordingly, Loamscape is not directly liable for:

• Product quality or material condition post-delivery

• Workmanship or outcomes of vendor-performed services

• Delays, damages, or dissatisfaction arising from vendor conduct

However, Loamscape may, at its discretion, offer goodwill adjustments or service credits to maintain customer satisfaction where reasonable.

7. Dispute Resolution

If a dispute arises between a customer and a vendor or service provider, Loamscape may mediate the issue but does not guarantee a specific outcome. Loamscape’s decision in platform-related refund matters shall be considered final.

8. Contact Us

For all inquiries regarding returns, refunds, or disputes, please contact:
📧 support@loamscape.com
🌐 www.loamscape.com/support
📞 (866)-444-0132